Tips+on+keeping+your+computer+ESG-ready

Local Computer Hard Drive Management

 * Removing interim (staging) files from the Desktop**

Sending a submission through the ESG involves the creation of an encrypted file. The process requires a minimum of three times the size of the submission. In the process of submission transmittal, a copy of the encrypted submission is left on the Desktop. This encrypted copy does not necessarily need to be archived. Over time, these copies can quickly fill a hard drive, reducing the space needed to complete the encryption process.

Users can now delete these files via the ** my FDA submissions ** window.

In conjunction, to maximize the available space, the hard drive(s) of a user's Desktop should have all non-essential files deleted on a weekly basis. One way to do this is to highlight the tar.gz files then shift delete. Do this regularly (weekly or monthly). This also keeps the users' inbox clean.

**Clearing the Java Applet Cache**
Detailed instructions from ESG helpdesk:

1. Close all Internet Explorer windows. 2. Clear out the Java applet cache by using the Java control panel (in Windows Control Panel). Click the "Delete Files..." button in the "Temporary Internet Files" section.

[|p1.bmp] 3. Select all three checkboxes in the “Delete Temporary Files” dialog that appears and select OK. [|p2.bmp]

3. Open Internet Explorer. 4. Open the Java console using the Internet Explorer menu "Tools|Sun Java Console". If you do not see this menu option, then you do not have the correct version of Java installed. 5. Press "5" to set the trace level to the most detail. When you do this correctly, you will see the following message in the Java Console:

Trace level set to 5: all ... completed.

If you do not see this message, then you have not completed this step correctly, and the log will not contain the information that we need.

6. Send your submission as usual. 7. If you see an error at any time, immediately stop (do not close IE) and send any error screenshots along with all the files in the following directory to "esgreg@gnsi.com":


 * XP**: C:\Documents and Settings\[username]\Application Data\Sun\Java\Deployment\log\


 * Vista**: C:\Users\[username]\AppData\LocalLow\Sun\Java\Deployment\log\

Replace the "[username]" in that path with the username you use to log in to Windows.

Getting an 'Access Denied' message when you try to look at your second acknowledgement?Might need a change to your Internet Options.
> Go to Custom Level. Scroll halfway down to Miscellaneous ops sections.
 * 1) Open Internet Explorer
 * 2) Tools > Internet Options > Security tab
 * 1) Check off Access data sources across domains if it's currently showing as disabled. Make sure that's enabled.